10. TWIN TANKS PRODUCT POLICY STATEMENTS

10.1 TWIN TANKS STANDARD LIMITED WARRANTY

10.1.1 Distributors and their authorized distribution have the responsibility of calling to the attention of their customers the following Twin Tanks Inc. standard limited warranty, prior to acceptance of an order from the customer for any Twin Tanks Inc. product. Record all required warranty information in section 2.1 and retain this information for use in the advent of a warranty question.

10.1.2 Twin Tanks Inc. warrants to the purchaser for use that if any manufactured tank product is proven to be defective in material or workmanship within 3 YEARS from the date of original invoice from factory, and Twin Tanks Inc. is notified within 15 days after such defect is discovered, Twin Tanks Inc. will (at company option) either replace or repair said part. Twin Tanks Inc. warrants to the purchaser for use that if any tank fitting, attachment, or accessory product is proven to be defective in material or workmanship within 1 YEAR from the date of original invoice from factory, and Twin Tanks Inc. is notified within 15 days after such defect is discovered, Twin Tanks Inc. will (at company option) either replace or repair said part. This Twin Tanks Standard Limited Warranty does not apply to damage resulting from misuse, improper application of recommended materials, neglect, material wear, accident, or improper installation or maintenance. Said part will not be considered defective if it substantially fulfills performance specifications. The foregoing standard limited warranty is exclusive and in lieu of all other warranties of Merchantability, fitness for purpose and of any other type, whether expressed or implied. Twin Tanks Inc. neither assumes nor authorizes anyone to assume for it any other obligation or liability in connection with said tank product and will not be liable for incidental or consequential damages. THE REMEDIES STATED HEREIN SHALL BE THE EXCLUSIVE REMEDIES AVAILABLE UNDER THIS STANDARD WARRANTY. CLAIMS UNDER THIS STANDARD LIMITED WARRANTY SHALL BE HANDLED UNDER THE Twin Tanks INC. SERVICE POLICY. Twin Tanks Industries, Inc. will not be responsible for any charges incurred in repairing or servicing any Twin Tanks Inc. product except as such repairs are made at Twin Tanks Inc. or by Twin Tanks Inc. personnel or as approved in writing from Twin Tanks Inc. Customer Service.

10.2 TWIN TANKS WARRANTY EXCEPTIONS

10.2.1 Distributors and their authorized distribution have the responsibility of calling to the attention of their customers any exceptions to the Twin Tanks Inc. standard limited warranty, prior to acceptance of an order from the customer for any Twin Tanks Inc. product.

10.2.2 Due to the uniqueness of tank applications, Twin Tanks Inc. may offer warranties other than the standard warranty. These warranty statements will be in writing from Twin Tanks Inc. The warranty period may be longer than 3 years as in the case for purchased extended warranties, or the warranty period may be shorter than 3 years as in the case for certain chemical/material applications. Please consult Twin Tanks Inc. if you have any questions regarding warranty coverage and/or requirements.

10.3 RETURN MERCHANDISE/WARRANTY CLAIM PROCEDURE

10.3.1 Twin Tanks has specific procedures for return merchandise and warranty claims. To make a claim, please contact the Customer Service Department at Twin Tanks by mail, phone or e-mail:

Twin Tanks Inc.
P.O. BOX 126
1411 W. Park Avenue
Perkasie, PA 18944
(215) 453-7937
FAX: (215) 453-7990
E-mail: sales@Twin-Tanks.com

The following information will be required to assist in filing your claim:
1. Product identification (tank size, part number, serial number, etc.)
2. Twin Tanks customer order number
3. Name and phone number of person making the claim
4. Distributor/company name, address, and phone number
5. Description of reason for claim
6. Pictures of failure and installation
7. MSDS of chemicals stored
8. Temperature of tank application

REVISED: 08/30/05 P/N: 998062